Terms and conditions
PRIOR TO USING THIS WEBSITE AND ITS SERVICES, PLEASE CAREFULLY READ THE TERMS AND CONDITIONS OUTLINED BELOW.
Thank you for visiting the Vatafly.com website (referred to as the "Website").
This User Agreement (the "Agreement") outlines the terms and conditions for using the Website, which is registered in accordance with the laws of the Republic of Azerbaijan with TIN 1308965491. The Website is owned and operated by Vatafly LLC (referred to as the "Agency"), registered with the Tax Service of the Ministry of Economy of the Republic of Azerbaijan.
Legal address: Baku, Yasamal district, 341 Shafayat Mehdiyev street, M.4, Apartment 5.
This Agreement defines the terms under which individuals with full legal capacity (referred to as "Users") can utilize the services ("Services") provided by the Agency, along with the general conditions and procedures for accessing these Services.
This Agreement contains important information and details regarding the use of the Website and disclaimers related to the Services offered. It is the User's responsibility to review and read this Agreement independently before each use of the Website.
By accessing or using the Website, Users acknowledge that they have read and agreed to all terms and conditions of this Agreement. If the terms are not acceptable, Users should refrain from using the Website and leave it immediately.
By accepting the Agreement, Users confirm their understanding and consent to the use of the Services provided. Failure to accept the Agreement prohibits access to the Services. Users are advised to regularly check the notifications section for updates whenever they visit the Website.
For the purposes of this Agreement, the "Agency" and the "User" are individually referred to as a "Party" and collectively as the "Parties."
Definitions
Agency: The entity managing the Website, facilitating travel and other bookings through its technical platform, and acting as an intermediary between Users and Service Providers/Carriers.
User: Any individual aged 18 or older, with the legal capacity to enter into agreements with the Agency, including making orders or bookings on the Website. Users may also be referred to as Buyers, Passengers, or Clients.
Website: An online platform that is publicly accessible and owned by the Agency, freely available for visual access to anyone on the Internet at https://vatafly.com/. In line with the provisions outlined in this Agreement, the Website offers technical functionalities through which Services are provided.
Electronic Passenger Ticket: A document that serves as confirmation of the passenger and baggage transportation contract. It contains all necessary information about the transportation in an electronic and digital format.
General Terms and Conditions
Subject of the Agreement
This Agreement outlines the provision of services by the Agency, acting as an agent or intermediary. These services include the booking, issuance, and sale of airline tickets, as well as other related services facilitated through the technical functionalities of the Website.
Completeness of the Agreement
This Agreement, along with the rules for providing Services, applicable Tariff rules, and any related policies or information published on the Website, emailed, or sent via other communication platforms (e.g., WhatsApp or SMS) at the time of booking or otherwise, constitutes the entire understanding between the User and the Agency. These documents govern the use of the Website, the creation of Bookings/Orders for Services, and the Agency's delivery of Services.
Acceptance of the Agreement
When a User registers on the Website and/or creates a Booking or orders Services from the Agency, they will be prompted to review the terms of this Agreement via an active link and indicate their acceptance by checking the relevant box ("active checkmark in the agreement field"). By completing this action, the User affirms the following:
They fully, unconditionally, and without modification, accept the terms of this Agreement, acknowledge the offer, and understand the implications of using the Website.
They have read, understood, and agree to comply with all terms outlined in this Agreement when using the Website and making Bookings. They acknowledge that violations of these terms may result in the Agency taking necessary actions as outlined in this Agreement and under applicable laws to address the violations and safeguard its rights.
They consent to the collection and processing of their personal data in accordance with the privacy policy detailed on the Website.
They authorize the Agency (or its partners and representatives) to act on their behalf as their agent during the Booking process. This includes representing their interests in payment transactions for the selected services, whether acting on behalf of the Service Provider/Carrier or the User. The User also understands and agrees that payment for the services may be processed either by the Service Provider/Carrier directly or through the Agency, its partners, or representatives, depending on the selected service and the Agency's role as an intermediary.
Amendment of Agreement Terms
The Agency retains the right to update or modify the terms of this Agreement at its discretion. These updates will apply to Bookings made by the User following the implementation of the changes. The updated terms will be published on the Website, clearly indicating the date of the most recent revision.
Beyond publishing the revised terms on the Website, the Agency has no obligation to notify Users directly of these changes, nor does it hold any additional responsibilities regarding such amendments.
The modifications to the Agreement take effect immediately upon being posted on the Website. It is the User's responsibility to regularly review the terms of the Agreement and take note of the latest revision date. By explicitly accepting the Agreement or continuing to use the Website after the updated terms are published, the User agrees to the revised Agreement without reservation. Should the Users disagree with the updated terms, they are required to discontinue using the Website immediately.
Provision of Services by the Agency
The Agency acts as an intermediary, enabling Users to book services via the Website under partnership, agency, and other agreements established with Service Providers/Carriers. Upon booking services on the Website, the User enters into a direct contractual relationship with the respective Service Provider/Carrier. From the moment the Booking is made, the Agency functions solely as a facilitator between the User and the Service Provider/Carrier.
The Agency's role is confined to providing information regarding booking details. It neither serves as a Service Provider nor a co-provider of the booked services and has no authority over their terms or responsibility for their fulfillment. The Service Providers/Carriers offering travel and other related services on the Website operate as independent contractors and are not representatives or employees of the Agency. Consequently, all responsibilities related to passenger transport and the provision of other services rest with the respective Service Provider/Carrier. The Agency's services are rendered in accordance with the terms outlined in this Agreement, which define the legal relationship between the User and the Agency.
Website Usage Rules
The User agrees to adhere to the following key rules and conditions when utilizing the Website:
Eligibility: The User must be an individual who is at least 18 years old, has full legal capacity, and is capable of entering into contractual agreements with the Agency, Service Providers/Carriers, and third parties as stipulated in this Agreement.
Purpose of Use: The Website must be used exclusively for personal purposes and in strict compliance with the terms of this Agreement and applicable legal requirements. The User is responsible for selecting, booking, and using the services of specific Service Providers/Carriers according to the Service Provision Rules/Fare Rules and for using any additional services provided by the Agency.
Accuracy of Information: The User affirms that all information submitted on this Site, including details provided during registration, is truthful, accurate, up-to-date, and complete. Additionally, the User verifies that all data entered regarding Passengers during the creation of an Order is also accurate, correct, current, and complete. The User assumes full and sole responsibility for the information provided in the Booking System for the purpose of creating and paying for an Order. The User personally enters the necessary details required to access the Agency's Services, including personal and other relevant information related to the Customer/Buyer. Furthermore, the User agrees not to hold the Agency accountable for any inaccuracies or errors in the personal or other information included in the Order, such as mistakes in passport data on electronic documents or forms.
Actions on Behalf of Third Parties
The User may utilize the Website to book services for themselves or on behalf of others. By doing so, they confirm that they have the legal authority to act on behalf of the third parties and accept the associated rights and obligations. The User also asserts that these individuals have authorized them to act on their behalf, select services, and provide necessary personal and payment information.
Before finalizing a Booking, the User must inform the third parties of the terms of this Agreement, the Service Provision Rules/Fare Rules, and any applicable restrictions. The User accepts full responsibility for any consequences arising from a failure to provide such information, including actions or inactions by the third parties.
Additionally, the User is required to promptly notify third parties of any changes, updates, or cancellations related to the booked services, as communicated by the Agency via email, SMS, or other means. The User assumes full responsibility for any failure to notify and any resulting consequences.
Changes to Information on the Website
Until a Booking is confirmed, the Agency reserves the right to make various updates at its discretion. These updates may include introducing new services from Service Providers/Carriers or additional services offered by the Agency, modifying the Website's design, adding or removing payment methods, changing service prices, or adjusting fees associated with order creation, acquisition, cancellation, modification, or return.
Changes to the Terms of Service
The Agency reserves the right to modify any offers, prices, service types, and terms, including the Service Provision Rules/Fare Rules, without prior notice to the User. Such modifications may include but are not limited to, availability of seats, travel durations, dates, seasonal price changes, holiday schedules, and temporary technical issues with the booking system. If there are changes to the terms, service volume, or availability, the Agency will notify the User via email or SMS. This notification is for informational purposes only. The Agency is not liable for failing to provide such information if it is not received from the Service Providers/Carriers, as the Agency is not a party to the contract between the User and the Service Provider/Carrier.
Use of Services on the Website
To access the services, the User is required to create an active personal account for the Services, referred to as a "Personal Account." To establish a Personal Account, the User must be at least 18 years of age or have reached the legal age of adulthood according to the applicable laws (if different from 18 or if the User is a foreign national) and must possess full legal capacity. During the registration process, the User must provide personal details, including their name, email address, mobile phone number, age, and at least one valid payment method, such as bank card information.
The User bears the responsibility for ensuring that all information entered in their Personal Account is accurate, complete, and up-to-date.
Individuals who are under the age of 18 or lack full legal capacity and the ability to act are not permitted to use the Services. The User is prohibited from granting others access to their Personal Account or transferring it to any individual or legal entity. The User agrees to abide by all applicable laws when using the Services and commits to using the Services exclusively for lawful purposes. In some cases, the User may be required to verify their identity to continue accessing and using the Services. Refusal to provide such verification may result in the denial of access to the Services.
Payment for Services
The Buyer independently selects a preferred payment method from the options available on the Website at the time of payment for the desired Service. Payment methods or channels not listed or unavailable on the Website will not be accepted. When paying by card, the Buyer must provide card details, such as the card number, expiration date, CVC/CVV code, and the cardholder's name, while also consenting to the processing of personal and payment data for the purpose of transferring funds to the Agency, Service Provider, Carrier, or Payment System.
Payments can be made either via the Agency's Website, or at the Agency's premises in cash and/or through bank cards.
Bank Card Payment for Orders:
The User, as the cardholder, must personally complete the payment.
Transactions made via bank card are subject to authorization by the payment system handling the transaction. If the payment system suspects fraudulent activity, it reserves the right to decline the transaction.
The price for the services selected by the User is displayed clearly in the Service Provider's currency on the vatafly.com website during the final booking stage. It includes:
Costs for transportation, accommodation, transfers, or other travel services.
Agency fees, if applicable.
When issuing tickets, the Agency ensures the optimal transportation route is selected, prioritizes the Passenger's specified parameters, processes payment for transportation, books and issues tickets, and provides post-purchase support to the User. Payments for these services are non-refundable.
If, for any reason, the Agency's service fee has been paid but the ticket has not been issued, the Agency will address the matter promptly. Upon receiving a written request from the Passenger or User, the Agency will either resolve the issue or cancel the payment and refund the paid amount to the User within seven (7) days.
By choosing a payment method for the order, the User acknowledges that, upon receiving payment, the Agency will forward the funds to the respective Carrier or Service Provider.
Based on the nature of the services included in the reservation and the conditions outlined in the agreement between the Agency and the relevant Carrier/Service Provider, the Agency may provide the Customer with one or more available payment methods for the Order. The Agency retains the right, at its sole discretion and at any time, to modify or cancel any payment method listed on the Website, without the obligation to provide prior notice or amend this Agreement.
Payments made under this Agreement between the Customer and the Agency, Service Providers, or Carriers are processed in accordance with the internal policies of the Agency, Service Providers, or Carriers, as well as the settlement procedures established by the issuing banks. Consequently, the currency debited from the Customer's account may differ from the currency displayed on the Website. By proceeding with the reservation, the User acknowledges that they have been informed of the terms governing the formation of the reservation cost, the currency in which the funds will be debited, and the applicable payment conditions. The User fully and unconditionally agrees to these terms. Furthermore, by completing the ticket payment, the User affirms their acceptance of the final price, including any associated currency conversion charges.
Cancellation and Refund Policy for Tickets
In cases of ticket exchange or refund, the decision regarding the amount to be refunded and any applicable penalties is made by the Carrier on a case-by-case basis, depending on the Service Provision rules and terms of the specific airline ticket as well as the internal policies of the Carrier.
In addition to any penalties, the Carrier may charge an additional fee for ticket exchanges or refunds based on its services. If the Passenger voluntarily exchanges or returns the ticket (aside from the Carrier's penalties and fees), the Agency reserves the right to charge a service fee for its ticket exchange or refund services.
The cost of additional services provided by the Agency during the ticket cancellation, exchange, or refund process, including the Agency's service fees and any extra charges from payment systems for fund transfers, are non-refundable.
Limitation of Liability
The Agency takes all reasonable steps to ensure the accuracy and reliability of the information provided on the Website. The User agrees and understands that the details about the Services, including tables, statistics, transportation schedules, service descriptions, photos, media files, reviews, inquiries, weather updates, currency exchange rates, tourism news, country/city/event information, prices, tariffs, discounts, and similar materials, are supplied by the relevant providers, such as Service Providers/Carriers, or sourced from public platforms. These details are intended for informational purposes and are displayed in a user-friendly manner for the User's convenience.
Since the information published on the Website is provided by external suppliers, including Carriers/Service Providers, and despite the Agency's careful selection of these providers, the Agency is unable to independently verify all the information. As a result, there may be inaccuracies or errors, including in pricing, tariffs, and other financial details.
The Agency is committed to correcting any incorrect information on the Website within a reasonable period. However, the Agency does not make any representations or guarantees regarding the accuracy, completeness, truthfulness, timeliness, or error-free nature of the information (including errors made during publication or print). The Agency is not responsible for any loss or damage that may occur as a result of the User's use of such information.
The Agency is not liable for any actions or omissions of Service Providers/Carriers, including errors, mistakes, false statements, warranties, violations, or negligence, or for any physical injury, death, damage to property, or other losses and additional costs related to these actions. The Agency is not obligated to compensate for damages or additional costs incurred during or due to the use of the Services or Additional Services, including, but not limited to, delays, cancellations, changes in routes, loss or damage to luggage or personal belongings, strikes, force majeure, changes in service costs and tariffs, cancellations of rates, cancellation of paid or unpaid Services, or any other reasons outside of its control and regulation.
Passengers are responsible for ensuring the validity, accuracy, and completeness of all required permits, visas, passports, and other travel documents for all routes in the countries they are traveling to or transiting through. Passengers should confirm all necessary information and document requirements with the relevant country's consulate before traveling. The Agency is not liable for any failure to meet the necessary entry or exit requirements of the departure or destination countries.
The Passenger or User should pay particular attention when booking transit flights during their journey. The Agency is not responsible for any damages or additional costs that may arise from such bookings.
The Agency does not guarantee the absence of viruses, defects, or other harmful components in the Website, its components, servers, or any electronic data, and disclaims all relevant warranties. It also does not guarantee the quality or functionality of the program used on the Website. The User agrees to take all necessary precautions independently to protect their equipment or software from potential destructive elements, such as viruses, when using the Website or other linked sites. The Agency strongly advises using licensed software (including antivirus protection).
Links to websites not owned or serviced by the Agency may be present on the Website. These links are provided for the User's convenience and familiarity. The User agrees that the Agency does not control or provide services for such external websites and is not responsible for their operation, content, advertising, products, or any other information they provide, nor for the outcomes resulting from using them. The User agrees to independently familiarize themselves with and follow the rules for using these external websites.
The Agency is not responsible for any damages or compensation in the following situations:
The User's lack of knowledge or failure to comply with the terms of this Agreement, or unfamiliarity with the rules of the Service Providers or Carriers regarding services, tariffs, or the characteristics of the services or additional services provided.
Negligence in ensuring the security and protection of personal, payment, or other information, leading to unauthorized third-party access to the User's personal or other data, causing harm.
Failure to receive electronic or SMS notifications regarding the use of the Website or the ordering of Services or Additional Services due to communication system errors of the Agency, Carrier, Service Provider, or Payment System, or failure to read such information in a timely manner.
The inability to fulfill obligations due to incorrect, insufficient, or untimely information or documents provided by the User, or due to the User's violation of this Agreement.
The absence of properly formalized documents required for obtaining the Services under this Agreement or as specified by the Carrier/Service Provider for the provision of the Services, for any reason on the part of the Customers/Passengers.
Actions of third parties, including, but not limited to, customs and immigration authorities, that may restrict the Passenger's ability to leave the departure country or arrive in the destination country.
Actions of consulates, embassies, or visa centers of foreign countries, including delays in issuing visas, non-issuance of visas, changes in issuance dates, or the issuance of visas with conditions differing from those stipulated for the use of Services.
Under the terms of this Agreement, the Agency is not:
Acting as an executive partner or supplier to the Carrier/Service Provider, nor is it involved in any disputes between the Buyer/Passenger and the Carrier/Service Provider;
Providing legal or consulting services related to foreign legislation, including matters regarding entry or exit from foreign countries, transit through foreign territories, and required documents (including but not limited to visas);
Providing legal or consulting services regarding border, customs, sanitary-quarantine, veterinary, and phytosanitary control requirements as defined by foreign legislation;
Representing the interests of the Customer/Passenger before the Carrier/Service Providers or any other entities involved in the provision of Services.
Carriers/Service Providers are responsible for any liabilities arising from the Services they provide to Customers/Passengers in accordance with relevant laws and international legal norms.
The User understands and agrees that the Agency will not be liable for any indirect, incidental, consequential, or punitive loss or damage, including but not limited to lost profits (or derived benefits), loss of data or access to data, loss of business reputation, damage to reputation, or moral damage, arising from the inability to use the Website or the Agency's Services and Additional Services, or any additional costs incurred as a result. The Agency will not be liable to the User or any third parties for such damages.
The Agency is solely liable for any direct, actual damages caused by its proven failure to fulfill obligations arising from the Agency's fault, based on the terms, conditions, and limitations outlined in this Agreement. The extent of this liability shall never exceed the total value of the service ordered.
The User understands and agrees that the Carrier's liability for death, bodily injury, and other damages, as well as the responsibility for lost baggage, is generally limited by national legislation, international agreements, and/or the specific rules and limitations set by the Carriers/Service Providers.
Confidentiality and Protection of Personal Data
The Agency prioritizes the processing, security, and protection of all personal data provided by the User through the Website, in accordance with applicable legislation, including the Law of the Republic of Azerbaijan No. 998-IIIQ on "Personal Data." The Agency collects, uses, transfers, and processes the personal data provided by the User in connection with the services offered on the Website.
Force Majeure
The Agency is released from liability for failing to fulfill its obligations under this Agreement, in whole or in part, if such failure is caused by the impact of an unavoidable force majeure event or events that occur after the signing of this Agreement.
A force majeure event is defined as an extraordinary, unavoidable, and unforeseen event or circumstance that could not have been prevented or counteracted by the parties using previously agreed-upon or suitable measures, which makes the fulfillment of the Agreement's terms impossible or obstructed.
The parties specifically include the following events as force majeure:
Extreme weather conditions and natural disasters
Disruptions in communication networks, power outages or shutdowns
Interruptions in Internet and other communication networks' operations
Malfunctions of the Website, server or software failures, hacking attacks
Software update issues, planned or unplanned technical or preventive maintenance of the Website
Actions or orders from any government authorities
Significant adverse changes in applicable legislation, currency restrictions
Local or general state-scale emergencies
Actions or inactions by third parties not involved in the Agreement that could not have been anticipated
Threats of war, armed conflicts or serious threats thereof, enemy attacks, blockades, military embargoes
Actions by foreign enemies, general military mobilization, military operations, declared or undeclared war
Terrorism, sabotage, piracy, uprisings, riots, civil unrest, curfews
Expropriation, forced confiscation, occupation of enterprises, seizures
Public demonstrations, blockades, accidents, illegal actions by third parties
Epidemics, fires, explosions, extended interruptions in transportation
Embargoes, export/import bans or restrictions
Conditions determined by decisions and actions of state or local authorities
Other unforeseen events beyond the parties' control
Intellectual Property Rights
Copyright Notice: vatafly.com — All rights reserved.
Vatafly.com is a registered trademark, protected by copyright. The Agency, its partners, and service providers hold ownership or licenses for the intellectual property (all data and materials) published on the Website. Materials supplied by third parties may also appear on the Website. The logos, company names, offers, and other content mentioned on the Website may be trademarks or copyrighted materials owned by their respective holders. All data and materials published on the Website are safeguarded by local and international intellectual property laws.
The User is prohibited from using, reproducing, modifying, adapting, translating, compiling, decompiling, creating derivative works, attempting to access the source code, extracting or analyzing data, creating links to the Website, or utilizing any other intellectual property provided through the Website, either in full or in part, without prior written consent from the Agency.
The User is not allowed to use any part of the Website's data in any other context without the Agency's authorization. If the User engages in any actions that infringe on the intellectual property rights of the Agency or third parties, the User and/or the third party will be liable for compensating the Agency for all direct and indirect damages and expenses incurred.
Applicable Law
Any disputes arising from or in relation to this Agreement and its implementation will be governed by the applicable laws of the Republic of Azerbaijan.
All disputes or disagreements between the Parties concerning the Agreement and its annexes must first be resolved through negotiations and claims submission. The claim discussion period is 10 days from the date of submission.
If the Parties fail to reach an agreement through claims or if the receiving Party does not respond within the 10-day period, the dispute will be referred to the competent court of the Republic of Azerbaijan for resolution.
Dispute Resolution
If the Parties are unable to reach an agreement through negotiations and claims within the specified period, they agree to seek mediation from the Baku 9th Mediation Organization before applying to the relevant court.
All disputes arising from or related to this Agreement and its execution shall be resolved in the relevant courts of the Republic of Azerbaijan.
Amendments to the Agreement
The Agency may, at its sole discretion, unilaterally amend this Agreement, along with any terms, notices, or conditions on the Website, provided that these amendments do not conflict with applicable legislation. Such amendments will become effective from the date of publication on the Website, and the unchanged provisions of the Agreement will remain in effect.
The Agency has the right to modify the content, design, and software of the Website, alter, suspend, or cancel any services offered to Users, and delete User data registered in the application, as permitted by law.
Miscellaneous
The Agency will contact the User via email or phone number provided during registration, using SMS, WhatsApp, or other communication methods. The User is responsible for ensuring that their email address and phone number are kept up to date and accurate.
This Agreement constitutes the entire agreement between the Parties regarding the subject matter. If any provision of this Agreement is found to be invalid or unenforceable, either in whole or in part, by any competent court, arbitration tribunal, or administrative authority, the remaining provisions will remain in full force and effect to the extent that such invalidity or unenforceability is determined.
The User may not assign any part or all of their rights or obligations under this Agreement to another person without prior written consent from the Agency.
Failure by either Party to exercise any of their rights under this Agreement does not constitute a waiver of those rights and will not prevent the future exercise of those rights.